Privacy Policy for Bespoke Chauffeur Limousines
Bespoke Chauffeur Limousines (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Types of Information We Collect
We may collect the following types of personal information:
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Personal Details: Name, contact information (email, phone number), address.
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Booking Information: Pickup and drop-off locations, preferred vehicle type.
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Payment Information: Credit/debit card details (processed securely through third-party payment providers).
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Technical Data: IP addresses, browser type, and usage patterns collected through cookies and analytics tools.
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Feedback and Communications: Customer feedback, inquiries, or complaints submitted to us.
2. How We Collect Information
We collect personal information in several ways, including:
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Directly from you when you book a service through our website, phone, or email.
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Through cookies and similar technologies when you visit our website.
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When you subscribe to our newsletter or promotional offers.
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Through third-party services used for analytics or payment processing.
3. Why We Collect Information
We collect personal information in several ways, including:
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Directly from you when you book a service through our website, phone, or email.
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Through cookies and similar technologies when you visit our website.
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When you subscribe to our newsletter or promotional offers.
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Through third-party services used for analytics or payment processing.
4. How We Use, Store, and Share Information
Use: Your information is used to fulfil bookings, improve our services, and manage customer relationships.
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Storage: Data is securely stored in encrypted systems, and we implement strict access controls.
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Sharing: We may share your information with:
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Payment processors for secure transactions.
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Service providers assisting in bookings or analytics.
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Legal or regulatory authorities, as required by law.
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5. Cookies and Tracking Tools
Our website uses cookies and similar technologies to:
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Improve user experience and website performance.
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Track website traffic and usage patterns using tools like Google Analytics.
You can adjust your browser settings to manage or disable cookies.
6. How We Communicate with You
We may contact you via:
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Email, SMS, or phone for booking confirmations, updates, or feedback.
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Marketing emails for promotions (only if you have opted in).
You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.