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Terms & Conditions

Terms and Conditions

Effective Date: [Insert Date]

Welcome to Bespoke Chauffeur Limousines! These Terms and Conditions (“Terms”) govern your use of our chauffeur services and website. By accessing our services or website, you agree to comply with these Terms. Please read them carefully before proceeding.

1. Company Information

This website and service are owned and operated by Bespoke Chauffeur Limousines (“we,” “our,” or “us”). Our services include premium chauffeur-driven transportation for personal and corporate travel.

2. Eligibility to Use Services

  • You must be at least 18 years of age to book our services.

  • You must possess the legal authority to enter into a binding agreement.

  • Use of our services is prohibited if it violates any local, state, or federal laws.

3. Booking and Payments

  • All bookings must be made in advance via our website, phone, or email.

  • Payments for services must be made via approved payment methods listed on our website.

  • Prices are subject to change without notice; however, confirmed bookings will honour the quoted price.

  • A deposit may be required for specific bookings, such as extended or customised trips.

4. Cancellation and Refund Policy

  • Cancellations made more than 24 hours before the scheduled service will receive a full refund.

  • Cancellations made within 24 hours of the scheduled service may incur a cancellation fee of up to [percentage]% of the booking amount.

  • No-shows or cancellations made less than 2 hours before the service will be charged the full booking amount.

5. Customer Responsibilities

  • Customers must ensure the accuracy of all booking details, including pick-up and drop-off locations.

  • Customers are responsible for adhering to the agreed schedule to avoid delays.

  • Any damages caused to our vehicles due to customer negligence will result in additional charges.

6. Our Responsibilities

  • We strive to provide timely, professional, and safe transportation services.

  • In the event of unforeseen circumstances (e.g., traffic, weather, vehicle breakdown), we will notify you immediately and arrange suitable alternatives.

7. Use of Vehicles

  • Food, smoking, or consumption of illegal substances is strictly prohibited in our vehicles.

  • Our chauffeurs reserve the right to refuse service if customer behaviour is deemed unsafe or inappropriate.

8. Privacy Policy

We collect and use personal information in accordance with our Privacy Policy, which is available on our website. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

9. Limitation of Liability

  • To the maximum extent permitted by law, Bespoke Chauffeur Limousines is not liable for indirect, incidental, or consequential damages arising from the use of our services.

  • We are not responsible for delays caused by factors beyond our control, including but not limited to traffic, weather, or force majeure events.

10. Indemnity

You agree to indemnify and hold Bespoke Chauffeur Limousines harmless from any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of our services.

11. Changes to Services

We reserve the right to modify or discontinue any aspect of our services at any time without prior notice.

12. Dispute Resolution

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or our services will be subject to the jurisdiction of the courts in [Insert City/State].

13. Contact Information

For questions or concerns about these Terms or our services, please contact us at:
Bespoke Chauffeur Limousines
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

14. Right to Update Terms

We may update these Terms periodically. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the revised Terms.

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